FREE SHIPPING AND FREE RETURNS (EU) 📣!

FAQ

How can we help? Discover our frequently asked questions

Order & Delivery

I didn't receive an order confirmation. Why not?

It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.

If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via phone or mail.

I made a mistake with my shipping address. What can I do?

Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.

In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.

What are the shipping costs?

Netherlands, Belgium, Luxembourg, and Germany
Standard: Free Shipping
Pick Up Point: Free Shipping

Other European Union Countries
Standard: Free Shipping
Pick Up Point: Free Shipping

Worldwide (the United States, Switzerland, Norway, Australia etc.)
Standard: €19,95
Free Shipping for all orders above €100,00

What is the delivery time of my order?

Deliveries within the Netherlands, Belgium and Germany:
All orders placed before 15:00 on business days, will be delivered the next business day. We offer standard shipping to your preferred address or you can pick up your order at a local Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order

Deliveries within the European Union:
2-5 business days

Deliveries in all other countries:
5-10 business days

Where do you deliver?

We currently ship worldwide.

How is my order shipped?

We ship your order in an impact-free cardboard box or envelope with a Maison du Peloton appearance of course. Orders with just prints will either arrive in a sturdy cardboard tube, or in a thick cardboard flat pack.

Do I have to pay customs or import duties?

If you place an order from outside the EU, customs charges may apply. For orders placed in countries inside the EU, there are no customs charges.

Returns

What is your return policy?

Our returns policy allows you to return products unused within 100 days of receiving them. You can open the parcel and check the contents. Once we’ve received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused and not broken.

Gift cards cannot be returned or exchanged unless they are damaged

How can I return products?

Customers in the EU can return for free. Register your return here and download your return label:

Maison du Peloton Return Label

To return products please follow these steps:

  1. Use the return form included in your package or download it here using the ‘return form’ button.
  2. Fill out the form completely.
  3. Include the form in the package with the goods you want to return.
  4. Download your label at Maison du Peloton Return portal
  5. Bring the package to your nearest shipping depot
  6. We will process your return request within 5 days after receiving your returned goods. You’ll be notified when we’ve done so automatically.

Return address:
Maison du Peloton
Staarten 1
5281 PK Boxtel
The Netherlands

Do I have to pay for returns?

Customers in the EU can return for free. Outside of the EU? Take care of your return label yourself.

When will I receive the refund for my return?

You will receive the refund in the same payment method used for the purchase within approximately 1-4 days after your parcel has arrived to at our warehouse, depending on your bank.

I received damaged goods?

We’re sorry that the item that you purchased is damaged. You can contact us via phone or mail and we will provide you with a solution as soon as possible. Please do not send damaged items back to us without contacting us first. You will receive a free shipping label for the damaged goods since it’s not your fault.

I paid my order with a gift card, but I want to return it. How does that work?

You can return your order following the regular returns procedure. Instead of a money refund, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.

Other

How do you deal with Covid-19?

It’s business as usual at Maison du Peloton. Maison du Peloton will continue to accept and ship orders worldwide. Maison du Peloton customer service team just keep working and be ready for you if you want styling advice or just have a question.

The carriers are respecting all the local regulations and will not be handing over their hand-held devices to capture signatures. They will knock on your door, leave the parcel and stand back ensuring you do not come in to contact.

What about the prints? Are they eco-friendly?

Yes! They are printed on 240 grs. natural white Biotop paper (100% chlorine-free). The paper is FSC-certified and has a EU-Ecolabel

Can you give more information about a specific product?

No problem! Mail or send us a message and we will assist you to provide you with some extra advice.

What is your warranty policy?

The standard warranty period on all our products is 100 days from the date of purchase. After that period has expired, unfortunately, you can no longer claim our warranty. The warranty only applies under normal use and for any production errors. The warranty does not apply to regular wear or damage from external factors such as (but not limited to): excessive sunlight, sharp objects, sweat stains, or other types of stains. The guarantee lapses in the event of visibly improper use or failure to follow the washing instructions as stated with the product. To claim under the warranty you must send an e-mail to service@maisondupeloton.cc. This e-mail must state: the original order number, the order date and the name of the orderer. Photos must also be attached to this e-mail in which the problem is clearly visible. Maison du Peloton will determine the extent of the warranty in individual cases. This can be in the form of a replacement product or a partial discount or coupon. Under no circumstances will we reimburse the purchase amount.
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Maison du Peloton

The art of cycling



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